Senior Contract Support Administrator- London Liverpool Street- Up to 41k- Permanent role- Excellent company and Progression
Are you looking for a new Lead Contract Support role or a step up from your current Contract Support position?
My client, a leading Facilities and Maintenance Provider are currently recruiting for an experienced Lead Contract Support Administrator to be based in the City for a prestigious Contract. The ideal candidate will have previous experience working as a Lead or Senior Contract Support Administrator in a similar environment and be looking for a position where they can grow and progress within the business.
Monday – Friday- 8.00- 17.00 Potentially one day at home per week
Key duties and responsibilities:
- General Administration Duties and Looking after Engineers
- Managing deadlines and KPIs
- Raising Purchase Orders
- PPMS
- All Financial Administration- WIP/ Budgets / Reports
- Updating client portals and databases, including statuses of jobs and tracking progress.
- Attending weekly / monthly meetings for WIP, Engineers tool box talks, health and safety meetings.
- Liaising with clients to log repairs / orders and delivery specifications onto bespoke database and arranging appropriate appointments with resident
- Logging jobs and dispatching to the relevant engineer / allocating and organising their diaries
- Liaise with suppliers and in house engineers to ensure works are carried out to specification Ordering materials for engineers
- Liaising with residents / clients / contractors and surveyors to provide regular updates on repairs Closing down repairs (updating notes) on inhouse database using KPIS and utilising the correct SOR codes
- Providing daily and weekly updates / reports to clients on completed and outstanding repairs
- Attending and providing feedback weekly monthly meeting with clients and internal Management
- Allocate reactive and planned maintenance tasks to correct resource
- Log all helpdesk interactions
- Inform management of recurrent problems
- Management of statutory documentation and deadlines
- Follow up with clients to ensure complete resolutions of issues
- Arranging access for subcontractors / visitors
- Planned preventative management