Helpdesk Administrator

Helpdesk Administrator-Holborn- 32k Fully On site Role

Are you an experienced Helpdesk Administrator looking for a new role where you can grow and progress?

Are you interested in working for a company who support professional growth and progression?

My client, a leading Facilities and Maintenance Provider are currently recruiting for an experienced Facilities Contract Support Administrator to be based at Liverpool Street. The ideal candidate will have previous experience working as a Contract Support Administrator and be looking for a position where they can grow and progress within a business.

Monday – Friday Full time in the Office

Key duties and responsibilities:

• General Administration Duties
• Managing deadlines and KPIs
• Raising Purchase Orders
• PPMS
• Updating client portals and databases, including statuses of jobs and tracking progress.
• Attending weekly / monthly meetings for WIP, Engineers tool box talks, health and safety meetings.
• Liaising with clients to log repairs / orders and delivery specifications onto bespoke database and arranging appropriate appointments with resident
• Logging jobs and dispatching to the relevant engineer / allocating and organising their diaries
• Liaise with suppliers and in house engineers to ensure works are carried out to specification Ordering materials for engineers
• Liaising with residents / clients / contractors and surveyors to provide regular updates on repairs Closing down repairs (updating notes) on inhouse database using KPIS and utilising the correct SOR codes
• Providing daily and weekly updates / reports to clients on completed and outstanding repairs
• Attending and providing feedback weekly monthly meeting with clients and internal Management
• Allocate reactive and planned maintenance tasks to correct resource
• Log all helpdesk interactions
• Inform management of recurrent problems
• Management of statutory documentation and deadlines
• Follow up with clients to ensure complete resolutions of issues
• Arranging access for subcontractors / visitors
• Planned preventative management