Facilities Helpdesk Manager

Facilities Helpdesk Manager- Warrington- 40k- Permanent Position

My client a leading Facilities and Maintenance company are currently recruiting for an experienced Facilities Helpdesk Manager to join their team based in Warrington. The ideal candidate will be ambitious and want to implement positive procedures on a busy Maintenance Helpdesk and lead a team. This is an amazing opportunity for someone who wants to grow and progress within a company. A background managing Engineers would be advantageous.

Main Duties

• Facilities Helpdesk Management
• Performance Management of all CAFM and Compliance related activities
• Statutory Compliance and Contractual Compliance
• SLA Management
• Weekly review of PPM Compliance position and planning with the TSM’s and relevant sub-contractors
• Ensure that all key service specification, contractual obligations, and deliverables are recorded on the CAFM system (Concept Evolution), assigned, and followed to closure to ensure SLA adherence, KPIs, H&S and Compliance Responsibilities
• KPI Adherence Management of rechargeable works – ensuring that invoices are submitted without delay.

Design and delivery of a comprehensive suite of training and user guides to maximise the output and performance from the Helpdesk team.

• Attendance and participation at CRMs and other meetings as required.
• Ensure that there is an alignment of processes, resources and functional contributions which create a transparent audit trail for what’s done, when and why.
• Carry out additional ad hoc duties as required by the National Operations Manager.
• Weekly review of Statutory Compliance management, compliance position and planning.
• Reporting of all unsafe practices to the H&S Compliance Manager
• Check that RAMS have been signed off by a Technical Services Manager
• Identify where permits are required and check that they are in place prior to works starting.
• Audit of CAFM system to ensure accuracy of record keeping, rectification times, call categorisation and task allocation.
• Weekly auditing of all Rechargeable Tasks, Trackers & Folders.
• Review all POs raised on CAFM against delegated authority to ensure compliance
• Approve POs and invoices aligned to delegated authority.
• Solid working knowledge of Microsoft Office based Products: Excel, Word & PowerPoint; with a sound knowledge of CAFM management systems
• Prepare and issue to National Operations Manager and CEO mid-month report on o CAFM Failures (SLA/KPI) o Update on progress from previous months operations (overdue task performance)
• Effective team leadership skills.
• Ability to build and maintain strong, positive relationships with stakeholders
• Experience operating in the PFI/PPP FM or similar complex facilities services operation where CAFM data management is key to delivering excellence
• Monthly Reports
• Approving POs and Invoices
• Quotes and Reports