Facilities Helpdesk Administrator

Facilities and Maintenance Helpdesk Administrator- Hertfordshire- up to 26k

My client is currently recruiting for an experienced Helpdesk Administrator to join their busy team based in Hertfordshire. The ideal candidate will have Helpdesk or Administration experience within Facilities and Maintenance or a busy environment.

Monday to Friday- Office Based- 8am- Friday 5pm or 9am til 6pm alternate shifts

Main Duties

• General Helpdesk Administration Duties
• PPMS
• Raising Purchase Orders
• Liaising with Engineers and assigning them to works.
• Assist with the efficient day to day running of help desk reporting to the help desk manager.
• Receive and process work requests from clients, received via e mail, telephone and portal.
• Log Calls onto company CAFM system, assign correct trade and supplier, book appointments, send PO’s, process permits.
• Manage planned maintenance schedules including compliance, and reactive requests associated with the PPM being managed ensuring that the account coordinator is updated.
• Process updates from suppliers obtaining information for quotes where required, upload all updates onto CAFM system and portals.
• Estimate further works.
• Close down completed job
• Send client reports.
• Be part of the weekend rota where required paid overtime.
• Attend client meetings where necessary.
• Other help desk tasks that are within the capability of the Help Desk Coordinator.

If you are interested in this position please apply today