Contract Support Administrator – City of London – FM Service Provider- 32k
My client, a well established FM Service Provider are looking to recruit an experienced contract Support Administrator to join their busy team based in the City.
Main Duties
- Support the team with relevant administration tasks to meet & exceed the agreed contractual Key Performance Indicators and Service Level Agreements throughout the contract lifecycle.
- Admin & Reporting: Ensure all necessary electronic and paper records, including timesheets are completed by the team in a timely manner to meet internal and customer deadlines.
- Attend meetings where necessary and take responsibility for appropriate actions
- Work closely with the service delivery team and other colleagues to resolve requests and issues as quickly and efficiently as possible.
- Work closely with the contract manager to support all WIP processes relating to the contract and coordinate any additional costs as necessary relating to suppliers or subcontractors.
- Work closely with the commercial team and contract manager to gain a full understanding of the contractual obligations from ourselves and the customer.
- Carry out invoicing processes in line with contractual payment terms to ensure all chargeable works carried out are captured and submitted for invoicing in a timely and accurate manner.
- Deliver exceptional service standards to meet client & service partner expectations and ensure all operational difficulties are resolved with the supporting management team
- Liaise with the schedulers and the helpdesk to ensure the allocation of PPM tasks are produced by Concept to ensure appropriate sign off for reporting.
- Communicate closely, share information and updates regularly with all team members, the client and end users to support the drive for service improvement across the contract
- Take responsibility for your own learning and development activities supported by your line manager and the Performance & Development
- invoicing/WIP/inputting timesheets and expenses
Job Information
Job Reference: Contract Support_1611163018
Salary: £30000 - £32000 per annum
Salary From: £30000
Salary To: £32000
Job Industries: Admin and Secretarial
Job Locations: London
Job Types: Permanent